1. Introduction
Welcome to the me77 Privacy Policy. This document is our written commitment to you — our trusted member — on how we handle your personal information with full responsibility and transparency.
Me77 operates an online gaming platform under the domain me77.vin. As a platform that respects user privacy, we adhere to strict data protection principles and are committed to ensuring your information is never misused, sold, or shared without your knowledge.
This Privacy Policy applies to all users of the me77 platform — whether you are browsing our website without registering, or you are an active member using our full services including deposits, gaming, and withdrawals. By continuing to use the me77 platform, you agree to the terms set out in this document.
me77's Commitment: We have never sold and will never sell members' personal data to any third party for marketing purposes. Your data belongs to you — we only use it to deliver the best service to you.
2. Information We Collect
Me77 only collects data that is genuinely necessary to provide a safe, fast, and quality service. The following are the categories of information we collect:
2.1 Information You Provide Directly
- Identity Information: Full name, date of birth, identity card number (MyKad) or passport.
- Contact Information: Active email address, mobile phone number.
- Financial Information: Bank account number, bank name, account holder name for deposit and withdrawal processing purposes.
- Verification Documents: Copy of identity card, proof of address and other documents requested during the KYC process.
2.2 Automatically Collected Information
- Technical Data: IP address, web browser type and version, device operating system, screen resolution.
- Usage Data: Login records, pages visited, session duration, in-platform actions and gaming activity records.
- Device Data: Unique device identifier, hardware information, me77 app version in use.
- Location Data: General location information based on your IP address for geo-compliance and account security purposes.
2.3 Information from Third Parties
In certain cases, we may receive your information from payment service providers (such as FPX, DuitNow, or digital wallets) or third-party identity verification providers used for our KYC process. All information received through these channels is protected to the same security standard as data you provide directly.
Data Minimisation Principle: me77 only collects information required for the specific stated purposes. We do not collect sensitive data such as your religious information, political views, or health information.
3. Purpose of Data Collection and Use
Every piece of information we collect is used for a specific and legitimate purpose. The table below transparently explains how your data is used:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity & Contact | Account registration, KYC identity verification, service communications | Contract fulfilment |
| Financial Information | Deposit and withdrawal processing, fraud prevention, AML compliance | Legal obligation |
| Technical Data | Account security, unauthorized access detection, platform performance analytics | Legitimate interest |
| Usage Data | User experience enhancement, content personalization, responsible gaming behaviour analytics | Legitimate interest |
| Marketing Data | Sending promotions, bonus offers and the latest platform news (with your consent only) | Consent |
We will not use your data for any purpose beyond those stated above without first obtaining your additional consent.
4. How We Protect Your Data
The security of your personal data is something we take seriously. me77 implements comprehensive layers of technical and organizational protection to keep your information safe at all times:
4.1 High-Level Encryption
All data transmitted between your web browser and me77's servers is protected with 256-bit SSL/TLS encryption — the same industry standard used by leading banking institutions in Malaysia. This means that even if someone attempts to intercept your communications, they will be unable to read any of the information.
4.2 Database Security
Member personal data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strict access controls. Only authorised personnel with a legitimate business need may access member data — and every such access is logged for audit purposes.
4.3 Two-Factor Authentication
Me77 offers two-factor authentication (2FA) for all member accounts. We encourage all members to enable this feature to add an extra layer of protection against unauthorized access to your account.
4.4 Regular Security Audits
Me77's security systems undergo periodic technical audits by our internal security team and independent external cybersecurity experts. Any identified vulnerabilities are addressed promptly in accordance with established incident response protocols.
Note: While we implement best-in-class security measures, no system in the world can guarantee 100% absolute security. We encourage you to also safeguard your account by using a strong, unique password and never sharing your login credentials with anyone.
5. Information Sharing and Disclosure
Me77 does not sell, rent, or trade members' personal data to any third party for any commercial purpose. However, there are limited situations where we need to share certain information:
5.1 Trusted Service Providers
We share necessary data with third-party service providers that help us operate the platform, including payment processors, KYC verification providers, cloud infrastructure providers and customer support providers. All third parties are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
5.2 Legal Obligations
Me77 may be required to disclose member information to relevant authorities when mandated by law, court order, or to comply with regulatory body requirements. This includes investigations related to anti-money laundering (AML) or financial fraud.
5.3 Business Transfers
In the event of a merger, acquisition, or company asset transfer, member data may be transferred as part of that business transaction. We will notify members before their data becomes subject to a different privacy policy.
Important: me77 will never share your password, full identification details, or bank account information with any party other than those stated above. If any party claims to be me77 and requests this sensitive information, please report it to our security team immediately.
6. Cookies and Tracking Technologies
Me77 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collecting anonymous information about how you use our platform to help us improve our services.
- Functional Cookies: Allows the platform to remember your preferences such as language, display settings and login information (if you select "remember me").
- Marketing Cookies: Used to display offers and promotions relevant to your activity on the platform. You may opt out of this type of cookie.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect certain features of the me77 platform.
7. Your Rights as a me77 Member
You have clear rights regarding the personal data we hold. me77 fully respects and facilitates the exercise of these rights:
Right of Access
You have the right to request a copy of all personal data we hold about you at any time.
Right to Rectification
If any information we hold about you is inaccurate or outdated, you have the right to request an immediate correction.
Right to Erasure
You may request deletion of your personal data, subject to applicable legal data retention obligations.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain circumstances during an investigation or dispute.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another provider.
Right to Object to Marketing
You may withdraw marketing consent at any time through your account settings or by contacting our support team.
To exercise any of the above rights, contact the me77 support team via live chat in your account. We will process your request within 14 business days.
8. Data Retention and Deletion
Me77 retains members' personal data only for as long as necessary to fulfill the purposes stated in this policy, or as required by applicable law — whichever is longer.
8.1 Standard Retention Period
- Active Account Data: Retained for the duration your account is active and for a period of 5 years following account closure, to meet financial and legal compliance requirements.
- Transaction Records: Retained for a minimum of 7 years in accordance with anti-money laundering legislation.
- Communication Logs: Support emails and communication records are retained for 2 years.
- Session and Log Data: Technical logs and session data are retained for 90 days for security and technical diagnostic purposes.
8.2 Data Deletion
When the retention period expires or upon a valid member request (subject to legal obligations), me77 will securely delete or anonymise your personal data using methods that ensure the data cannot be recovered.
9. Amendments to the Privacy Policy
Me77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Any amendments will take effect immediately upon publication on me77.vin.
For significant amendments, we will provide clear notice to members via their registered email or an in-platform notification at least 7 days prior the amendment takes effect. This gives you sufficient time to review the changes and make an informed decision.
Continued use of the me77 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document will always reflect the latest version currently in force.
10. Contact Us for Privacy Enquiries
If you have any questions, concerns or complaints regarding how me77 handles your personal data, we encourage you to reach out to us directly. Our Data Privacy Team is ready to assist you:
- Live Chat: Available 24 hours a day, 7 days a week directly within your me77 platform — the fastest way to get an immediate response.
- Privacy Email: [email protected] — for detailed enquiries requiring in-depth investigation.
- Response Time: All privacy-related enquiries will be answered within 3 business days; data access rights requests within 14 business days.
FAQ: For frequently asked questions related to privacy and account security, visit our FAQ page, regularly updated with answers to the most frequently asked questions by me77 members.
Why Your Data Secure With me77?
Full 256-bit SSL Encryption
Every bit of data moving between your device and me77's servers is protected with bank-grade encryption. No one can read your information even if it is intercepted in transit.
Secure & Encrypted KYC
Your identity verification documents are processed through a fully encrypted KYC system. Document copies are stored in a restricted-access environment and are never shared with unrelated parties.
No Data Sales to Third Parties
Me77 has never and will never sell members' personal information to advertisers or data brokers. Your data is used solely to provide you with a better me77 experience.
Two-Factor Authentication (2FA)
Protect your me77 account with an extra layer of security through 2FA. Even if your password is compromised, no one can log in without the verification code that only you possess.
Independent Security Audits
The me77 system undergoes regular security audits by independent audit firms to ensure data protection standards consistently meet or exceed current industry requirements.
Privacy Controls in Your Hands
You have full control over your data — from updating profile information and managing marketing preferences, to requesting complete account deletion. All of this can be done directly within the me77 platform.